Giveaway terms and conditions

1. Organiser

The giveaway (the "Giveaway") is organised by the PetsLovers brand, which operates the website petsloversfamily.com, in accordance with these terms. The full identity of the legal owner of the brand and the website is stated in the Legal Notice of petsloversfamily.com.

For any enquiry related to the Giveaway you can write to [email protected].

2. Free entry, no purchase required

Entry to the Giveaway is free and no purchase is required. Buying PetsLovers products does not increase your chances of winning.

To enter, you only need to complete the form, accept these terms and provide a valid email address.

3. Territorial scope

Entry is open to legal residents of Spain, Portugal, France, Germany and Italy. Entries from outside these countries are not accepted.

4. Requirements and exclusions

Entry is open to natural persons who meet all of the following requirements:

• Being over 18 years of age.
• Being a legal resident of one of the eligible countries.
• Providing a real, working email address.
• Accepting these terms.
• Entering within the entry period.

The following are excluded from the Giveaway:

• Minors.
• Legal entities.
• Employees and anyone directly involved in organising the Giveaway.
• Automated or bot-generated entries.
• Entries containing false information.
• Anyone who manipulates or attempts to manipulate the Giveaway.

The winner must provide proof of identity, age and residence if requested.

5. Duration

The entry period starts on 29 July 2026 and ends on 31 December 2026. The winner will be selected on 1 January 2027.

All time references correspond to Madrid time (Spain). Entries received outside the entry period will not be valid.

6. How to enter

To enter, you must provide a valid email address, accept these terms, read the Privacy Policy and confirm your address via the confirmation link sent by email (double opt-in). Without that confirmation, the entry is not valid.

ONE single entry per person is allowed. Using multiple email addresses, false addresses or automated systems will result in exclusion from the Giveaway. Sharing an IP address with other entrants is not, by itself, considered fraud.

7. Consents

The form includes two separate checkboxes:

• A mandatory checkbox: acceptance of these terms and of the Privacy Policy.
• A voluntary checkbox, NOT pre-ticked: receiving commercial communications, with the option to unsubscribe at any time. If you do not tick it, you will not receive the newsletter, and not ticking it does not affect your entry.

For each entry, the following is kept as evidence: date and time, brand, language, version and text of the consent accepted, origin of the entry, double opt-in confirmation and A/B variant shown.

8. Prize

There will be one single winner. The prize consists of PetsLovers products up to a total maximum value of €1,000 (retail price, taxes included), redeemable during the 12 months following acceptance of the prize.

The expression "products for a year" means a total maximum balance of €1,000, NOT €1,000 per month NOR unlimited products.

Prize conditions:

• Maximum accumulated value: €1,000 (taxes included).
• The prize consists exclusively of products.
• The available products will be those indicated by PetsLovers.
• Products are subject to availability.
• Out-of-stock or discontinued products are not included.
• A product may be replaced by a similar one of equal or higher value.
• The prize cannot be exchanged for cash.
• The prize is personal, non-transferable and cannot be resold.
• Any unused balance is not paid out and expires after 12 months.
• The €1,000 limit cannot be exceeded.
• The applicable prices are those published on the website at the time each product is requested.
• Standard shipping is included.
• Special services, assembly or customisations are NOT included, unless expressly confirmed by PetsLovers.

9. Winner selection

The winner will be chosen by a computerised random draw among all valid entries, with an internal record of the process. In the same draw, one backup winner will also be selected, in order.

The selection is independent of each entrant’s purchases or activity.

10. Contacting the winner

We will contact the winner at the email address used to enter, from [email protected]. The winner will have 5 calendar days to reply, accept the prize, provide the requested details and prove eligibility. We recommend checking the spam folder.

If there is no reply within that period, the prize will pass to the backup winner. If no one accepts, the prize may be declared void.

11. Prize delivery

The prize will be shipped via GLS, DHL, SEUR or another equivalent carrier. Indicative delivery times:

• Mainland Spain: 48 to 72 working hours.
• Portugal, France, Germany and Italy: up to 7 working days.
• Balearic Islands, Canary Islands, Ceuta and Melilla: up to 7 working days or a reasonable additional period.

These times are estimates and not a guarantee. Delays may occur due to public holidays, strikes, customs, logistics congestion, incorrect address, recipient absence, transport incidents or force majeure. PetsLovers is not liable for delays attributable to the carrier or to the winner when it has handled the shipment correctly.

If the shipment is returned for reasons attributable to the winner, the reasonable cost of reshipping may be deducted from the prize balance.

12. Verification and fraud

PetsLovers may exclude any entry where there are reasonable indications of fraud: false identities, temporary email addresses, automation, bots, impersonation, duplicate entries or bad faith.

Only the information strictly necessary to verify compliance with these terms may be requested.

13. Taxes

The Giveaway is subject to the applicable tax regulations. PetsLovers will assume the tax obligations corresponding to the organiser, and the winner will assume those corresponding to them personally.

Where legally required, the winner will be asked for the necessary tax details.

14. Data protection

The data controller is the owner of the PetsLovers brand, identified in the Legal Notice and in the Privacy Policy of petsloversfamily.com.

Purposes: managing the Giveaway, verifying eligibility, fraud prevention, selecting and contacting the winner, delivering the prize, handling enquiries, complying with legal and tax obligations, and sending commercial communications only with consent.

Data processed: email, country, language, date and time, evidence of consent, technical anti-fraud identifiers, the winner’s details and tax details where applicable.

Recipients: only those necessary (technology providers, email platform, carriers, advisers and public authorities).

Data will be kept for a limited time, as needed for each purpose. You can exercise your rights by writing to [email protected]. Commercial consent can be withdrawn at any time.

15. Publication of the result

Only the first name, the initial of the surname, the country or province and the date will be published. No other data will be published.

Any use of the winner’s image, voice or testimonial will always require separate authorisation.

16. Changes and cancellation

PetsLovers may modify or cancel the Giveaway for objective reasons: widespread fraud, cyberattack, serious error, supervening impossibility, regulatory change, an order from an authority or force majeure.

Any change will be communicated on this same page and will not remove rights already acquired by entrants.

17. Liability

PetsLovers is not liable for: incorrect details provided by the entrant, emails not received, technical failures on the entrant’s side, carrier delays, incorrect use of the products, failure to follow instructions or safety rules, indirect damages, or causes beyond its control.

Products must be used in accordance with their instructions, warnings and usage limits.

Nothing in the above limits the non-waivable rights that the law grants to consumers.

18. Social networks

This Giveaway is not sponsored, administered or endorsed by Instagram, Facebook, TikTok or X. These platforms have no relationship whatsoever with the Giveaway, which is managed exclusively by PetsLovers.

19. Complaints

Any complaint related to the Giveaway can be sent to [email protected], stating the entry email address, the reason and the information needed to handle it.

20. Governing law and jurisdiction

These terms are governed primarily by Spanish law. Consumers residing in the other eligible countries retain the mandatory protection rules granted by the legislation of their country of residence.

The competent courts will be determined in accordance with the applicable regulations, without limiting consumers’ rights.

In the event of any discrepancy between the language versions of these terms, the Spanish version shall prevail, without prejudice to the mandatory rights of the entrant’s country of residence.

21. Acceptance

Entering the Giveaway implies full acceptance of these terms.

Version 1.0 · Publication date: 29 July 2026 · Last updated: 29 July 2026.